Terms & Conditions


PRIVACY POLICY

COMPANY INFORMATION

The content of this webshop are provided, updated and managed by the following company:

Mikaela Modin AB
Organization Number: 
559156-1708
E-mail address: 
customercare@mikaelamodin.com

CONDITIONS

·       In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

DELIVERY AND SHIPPING COSTS

·       We reserve the right to extend the delivery time due to customs.

·       We want you to get your order as soon as possible. We therefore try to send your goods so you have them within:
– Sweden: 1-5 working days
– Scandinavia and EU: 5-11 working days
– USA, Canada and Australia: 7-16 working days

·       The cost for shipping is 45 SEK within Sweden.

·       For shipping outside of Sweden there will be a shipping fee depending on the country.

·       The cost for shipping within Norway is 180 SEK.

·       The cost for shipping within Europe is 130 SEK.

·       The cost for shipping withing USA, Canada and Australia is 300 SEK.

·       For return or cancellation, the customer is responsible for the cost of shipping.

·       If the items you order is defective. The claims is free of charge.

·       We reserve the right to extend the delivery time due to customs.

·       The fee for unclaimed packages is 180 SEK.

ALTERNATIVE ADDRESS OF DELIVERY

·       In order to get delivery to another address, it makes a lot easier for us if you indicate it at the check out.

·       Klarna’s terms (only when paid with Klarna Invoice or Account) require us to deliver the order to an address on which you are registered.

DELIVERY TO MINORS

·       Without permission from legal guardian, we do not deliver to persons under the age of 18.

PAYMENT

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

·       Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United KingdomGermanySwedenNorwayDenmarkFinlandAustria and the Netherlands.

·       Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly installments according to the conditions stated in the checkout. The installment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United KingdomGermanySwedenNorwayDenmark and Finland.

·       Direct banking: Available in Germany, Austria and the Netherlands. Your account will be debited directly after placement of your order.

·       Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.

·       Card Payments: Available in Germany. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement

RETURN POLICY

·       According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.

·       In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

·       Goods returned must be unused and in original packaging.

·       In order to return skins they must be sent back in original packaging and be unused.

·       Within 14 days of receipt of the goods, we will refund the product value.

·       Please use the return form that you received together with the package.

·       If you have lost the return form, please send the package together with name, order number and reason for the return.

·       For return or cancellation, the customer is responsible for the cost of shipping. The cost is 59 SEK.

·       The goods are returned to the following address:

Mikaela Modin AB
Mandolinvägen 37
175 56 Järfälla, Sverige

COMPLAINT

·       You as a customer have the right to claim a product if its characteristics differ from what we promised.

·       For all and any complaints, please contact us at customercare@mikaelamodin.com

·       Three years’ right of complaint is in accordance with the Consumer Buying Act.

·       The consumer is compensated for any shipping costs incurred in connection with the complaint.

·       The complaint is returned to the following address:

Mikaela Modin AB
Mandolinvägen 37
175 56 Järfälla, Sverige

CONTACT

For all types of cases, please contact us at customercare@mikaelamodin.com

PERSONAL DATA

·       By signing up, you agree that we store and use your personal information in MIKAELA MODIN  to meet your expectations regarding delivery, delivery information and customer service.

·       No personal data will be disclosed to third parties, except in cases where the registration takes place in partnership with third parties.

·       According to GDPR, you are entitled to:

o   Get the information we’ve saved about you

o   Get your stored data deleted. If you ask us to delete your data, you must ensure that you store all the information you need to handle any future warranty issues

o   If you want to delete your information, please contact us at customercare@mikaelamodin.com

 

______________________________________________________________________________________________
 
When you interact with our website

Information we may use:
·       The approval of cookies on our website
·       Email address

Purposes:
(1) To provide, update, maintain, improve and protect our website, business and services 
(2) To deliver relevant website content and online advertisements 
(3) When you sign up for our newsletter
Why we need it:
(1) Cookies will help us improve your experience on our website 

(2) To deliver you tailored services, improve your experience and grow our business 
(3) We need to have your email address to be able to send the newsletters to you

When you contact us

Information we may use:
·       Name, Email address, Telephone number, Correspondence history
·       ID documentation

Purposes:
(1) To contact, communicate with you and manage all queries through email, telephone and social media 
(2) To verify your identity when you request further information based on your rights

Why we need it:

(1) We will always try our best to answers your questions or concerns. We need this information to reply to you
(2) If you want to get to know the information we keep about you, we must make sure to identify you before giving you information. Because we do not want the information to get to the wrong person

 
When you make a purchase
Information we may use: 

·       Email address, Full name, Phone number, Shipping address, Billing address
·       Phone number, Email address
·       Payment information details

Purposes:
(1) So that you can purchase and receive your order 
(2) To receive updates about your order via email or SMS 

(3) Receive your payments and manage refunds and compensation
Why we need it:
(1) We cannot send your order if we do not get access to this information 
(2) In order to know the delivery of your order and to get the avi-number to pick it up at service point 
(3) We need to have your payment information in order to send and refund money to you in case of refunds or complaint
s
Klarna   
In order for us to be able to offer you Klarna’s payment method, we need to share some of your personal information with Klarna, such as contact and order information, in order for Klarna to be able to assess whether you can be offered their payment methods and to tailor the payment methods for you.
You can find more information about Klarna here. The use of these data is regulated in accordance with the applicable data protection law and Klarna’s data protection policy.

Other usage
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
If you have any further questions and want to know what information we have about you and how we use it, please contact us:
 
customercare@mikaelamodin.com